Question 1

What is Qroo?

Accepted Answer

Qroo is a Kochi-based marketplace that connects you with verified nearby workers — drivers, helpers, cleaners, electricians, caretakers and emergency manpower — in minutes.

Question 2

Do I need to download an app?

Accepted Answer

No. Qroo works fully on the web on phones and laptops. You can also add it to your home screen for app-like access.

Question 3

Which areas do you cover?

Accepted Answer

We currently serve all of Kochi and nearby suburbs. We're expanding across Kerala next.

Question 4

How do I book a worker?

Accepted Answer

Pick a service, enter your location and time, and confirm. You'll see nearby verified workers with ratings and prices.

Question 5

How is the price decided?

Accepted Answer

Each service has a transparent base price shown before you book. There are no hidden charges.

Question 6

When is the worker paid?

Accepted Answer

Payments are held by Qroo and released to the worker after you mark the job complete.

Question 7

Can I cancel a booking?

Accepted Answer

Yes — free up to 1 hour before the start time. Later cancellations may carry a small fee to compensate the worker.

Question 8

Are workers verified?

Accepted Answer

Yes. Every worker completes Aadhaar, selfie and address verification before going live, and we monitor ratings continuously.

Question 9

What if something goes wrong?

Accepted Answer

Open the booking and tap 'Raise a dispute' within 48 hours. Our team will mediate and refund where appropriate.

Question 10

Is my personal data safe?

Accepted Answer

We use encryption, role-based access and row-level security. See our Privacy Policy for details.

Question 11

How do I join as a worker?

Accepted Answer

Visit the 'Become a worker' page, complete your profile and submit verification documents. Our team reviews within 24–48 hours.

Question 12

What does Qroo charge?

Accepted Answer

We take a small platform fee per completed booking. You always see your payout before accepting a job.

Question 13

How do I get paid?

Accepted Answer

Payouts are sent directly to your bank account or UPI ID after each completed booking, typically within 24 hours.

Frequently asked questions

Getting started

Bookings & payments

Safety & trust

For workers

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